Financial Services Project – Restructuring Banking Operations

PROJECT MANAGEMENT

FINANCING

AUTOMOTIVE

In the dynamic world of the Automotive industry, the ability to swiftly adapt to significant changes is imperative for success. Responding to this need for agility, a major player in the sector embarked on a transformational journey, aiming to redefine its processes and restructure its business in collaboration with new financial partners.

This successful project was made possible through a partnership with the SCAI Group, particularly with SCAI fast, a business integrator specialising in SAP skills and ICT Governance.

The primary objective was to strategically outline existing partnerships, reorganising and reallocating nationwide dealer financing activities across all group brands and various business sectors, including New Cars, Used Cars, Spare Parts, Billing, and Credit/Financing.

The SCAI Group played a pivotal role in integrating customer information flows with new financial partners, focusing particularly on invoicing. Fundamental to this process was the revision of the timings and schedules of IT processes, which had significant impacts on various company logistics chains. New interfaces were created between the systems, and the layout and contents of business documents were adapted accordingly. Subsequent training sessions for users and essential test sessions were scheduled to ensure a seamless transition.

Key business areas involved in the project include:

• Accounting

• New cars

• Used cars

• Parts

• User portal

• Banking system

The central role of SCAI fast extended beyond proposing and adopting timely solutions to resolve unforeseen complexities. It included coordinating and organising all project phases, from continuous monitoring of project progress to managing meetings with the various corporate players and markets involved.

A program was developed to monitor critical issues that could impact business processes, systems, and activities, ensuring a smooth transition.

The project’s success was attributed to the SCAI team’s governance capacity, ensuring completion within the required timing, budget, and quality levels. The precise management of phases, with the involvement of ICT and Central Businesses, as well as individual Joint Ventures divided by market, was crucial.

The implemented solution emphasised two strategic points: the redesign and automation of business processes. These changes enabled the customer to enhance operational efficiency, reduce financial transaction handling times, and improve invoicing accuracy. Collaboration with new financial partners also opened up new development opportunities in the Automotive sector, solidifying the customer’s position as a market leader.